Users FAQ
Why do the Attendance and Worklog hours not match?
Section titled “Why do the Attendance and Worklog hours not match?”Because they count different things. Attendance is the shift — check in to check out, ten hours for somebody in at 10 and out at 8. Worklog is the work — start job to finish job, so two jobs of three and two hours make five. Both are right for the same day. See how users work.
Which one should I pay somebody from?
Section titled “Which one should I pay somebody from?”A permanent employee on a monthly wage is paid for being at work, so attendance is the one — it is what the salary calculation runs on. Use worklog when the pay follows the hours actually worked, and to see where the time went.
Somebody forgot to check out. What happens to that day?
Section titled “Somebody forgot to check out. What happens to that day?”With Auto Check-Out switched on, the day is closed off at their shift end time when they next check in. Without it the day stays open. See auto check-out.
Somebody cannot sign in to the app
Section titled “Somebody cannot sign in to the app”Check two things on their record: their Status is Active, and they are using their Username rather than their email address. Both admins and fieldworkers can sign in to the app, so the type is not what is stopping them. See the user page.
Somebody has vanished from the user list
Section titled “Somebody has vanished from the user list”They are probably inactive. Tick Show Inactive Users above the list, or set Status to All in Table View.
Should I delete somebody who has left?
Section titled “Should I delete somebody who has left?”Make them Inactive instead. They cannot sign in, they drop out of the list, and their jobs, hours and payment history stay where they are. See making someone inactive.
A fieldworker can see something they should not
Section titled “A fieldworker can see something they should not”Their permissions are on their own record, under Fieldworker Mobile app permissions — untick the line and Update. If it should be hidden from every fieldworker, it belongs in Settings → Mobile App instead. See fieldworker mobile app permissions.
Does the Pay button send money?
Section titled “Does the Pay button send money?”No. It records that a payment has gone out, so the period stops showing as Unpaid. Pay the person however you normally do. See paying a user.
Can I change a period after finalising the salary?
Section titled “Can I change a period after finalising the salary?”Finalising moves the period to Payment History as a settled record. Get the attendance right before you finalise, because the calculation is only as good as the check-ins behind it. See finalising the salary.
How do I change somebody’s password?
Section titled “How do I change somebody’s password?”They can change their own — see changing your password. A new password can also be set for them from Edit User.