Getting help

Most questions have an answer on one of these pages. This is how to find it, and what to do when it is not here.

Finding it here

Search is at the top of every page, and it searches the words inside the pages rather than only their titles — so the phrase you saw on screen usually finds the page that explains it.

The sidebar is organised the way the app is: one group per module. If you know roughly where the thing lives, opening that group is faster than searching.

Each module opens with a How it works page — how jobs work, how invoices work, how contracts work, and so on. Those are worth reading once before the how-to pages, because they explain what the module is for and how its pieces fit. A question that starts “why does it…” is usually answered there rather than on a step-by-step page.

When the answer is not here

Reach the EyeOnTask team by live chat on the website, or by email at support@eyeontask.com.

It saves a round trip to say which screen you were on and what you expected to happen — the module, what you pressed, and what appeared instead.

If you are a fieldworker

Your account, your permissions and the jobs you are sent are all set up by your own office rather than by EyeOnTask. If you cannot sign in, cannot see a job you expect, or cannot reach a part of the app, that is your admin’s to change — see fieldworker mobile app permissions for what they control.