Tracking workers and jobs on the Map

Map puts your whole field operation on one screen — every team member and every job for the selected day, in the same view. From here you can see who is where, spot a worker whose phone has stopped reporting, and assign nearby work without opening the scheduler.

The full Map screen: filter bar across the top, the worker list down the left, and the map filling the rest

Map → All Workers, full view

The layout stays the same throughout: filters across the top, a list panel down the left, and the map filling everything else. The close-ups later in this page are all details from these two panes.

Choosing what the map shows

The bar across the top switches the map between a worker view and a job view, and filters the jobs by status.

Map → filter bar

All Workers — the worker view: your team, plus their last reported positions.
All and the status filters (Dispatched, Travelling, Completed, Unassigned, Other) — the job view. Each filter shows its own count, and Unassigned carries an overdue badge so work that has slipped is visible immediately.

On the right are the day controls:

The Radius control, the Today date navigator, and the Unscheduled count

Map → day controls

The arrows move the map between days, and Unscheduled collects work that has no date on it at all.

Workers

The worker list

All Workers lists everyone on your team with their address and, importantly, when their device last reported a position.

The All Workers list showing each worker's name, address, and when their GPS last reported

Map → All Workers list

A line like GPS 4 month ago is the quickest signal that someone’s tracking has stopped — you can see it without opening the worker.

A worker on the map

Each worker appears as a marker at their last known position. Clicking the marker opens a summary — battery level, when they were last active, and their mobile number — and draws a circle showing the search radius around them.

A worker marker on the map with a popup showing 69% battery, last active time, and mobile number

Map → worker marker on the map

Battery level is worth paying attention to. A phone low on battery stops reporting long before anyone thinks to mention it, so a dropping percentage often explains a worker who has quietly disappeared from the map.

Opening a worker

Selecting a worker turns the left panel into everything about that person, and centres the map on them:

The full screen with a worker selected: their status panel, overdue nearby jobs and own jobs down the left, and their marker with its radius on the map

Map → a worker selected, full view

That single screen is where most of this page’s close-ups come from — the status panel at the top, the job lists below it, and the marker on the map. Taking it a piece at a time:

The worker header bar showing a back link to All Workers, the worker's name, and Nearby: 4 and Assigned: 7 counts

Map → selected worker, header bar

Nearby is how many jobs fall inside the current radius; Assigned is how many are already theirs. ‹ All Workers takes you back to the full team.

When a location can’t be captured

This is the part of the Map that saves the most time. If a worker’s position is missing, the panel tells you why rather than just showing nothing.

The worker panel explaining that the location could not be retrieved, with a Stale badge and the last known location

Map → selected worker, status panel

The message names the cause, and there are three you’ll see regularly:

The user is logged out of the mobile application — nothing can be reported until they sign back in.
GPS is turned off — the app is signed in, but location is disabled on the device, so the field user needs to turn the GPS service back on.
The application was terminated, or there’s no internet / insufficient coverage — the app isn’t running or can’t reach the network. This one often resolves itself once they’re back in coverage.

Whichever it is, the panel still gives you something to work with: a Stale badge, the last known location with its address, and how long ago it was recorded. A worker who is reporting normally is shown as live instead, so you can tell the two apart at a glance.

The panel also carries:

Battery level — see above; frequently the real answer.
An On / Off toggle — turn tracking off for a worker you don’t want to log locations for, and back on when you do.
Help me — guidance for sorting out the permission or GPS problem on the device.

Nearby jobs, and assigning them

With a worker selected, the Near by Jobs tab lists the work closest to them — and lets you hand it over on the spot.

Anything already past its date is grouped at the top under Overdue Nearby, with the date it slipped:

The Overdue Nearby list showing four overdue jobs, each with an Assign To John button

Map → selected worker → Near by Jobs tab

+ Assign To <name> assigns that job to the selected worker without leaving the Map — so when someone finishes early, or you spot overdue work sitting near where they already are, you can clear it in one click.

Below that, the same panel shows the jobs already assigned to them for the day, with their time slots and status:

The worker's own jobs for the day, with time slots and Dispatched status

Map → selected worker → Near by Jobs tab

Together the two lists answer the question you actually have: what could this person pick up, and what are they already committed to?

How far “nearby” reaches is set by the Radius control in the day bar — widen it to pull in more jobs, or narrow it to keep suggestions genuinely close by.

Route Map

The second tab, Route Map, is the history view. It lists the days that have recorded movement for that worker, each with its own Route Map button:

The Route Map tab listing recorded days, each with a Route Map button

Map → selected worker → Route Map tab

Opening a day draws that worker’s entire route for it, with arrows showing the direction of travel and every recorded point stamped with its time:

A worker's route drawn on the map, with direction arrows and timestamps at each recorded point

Map → Route Map, one day’s route

Because each point is timed, you can follow exactly where someone went and in what order — useful for confirming attendance at a site, checking travel between jobs, or answering a customer query about when a technician arrived.

Jobs

Switching to a job filter keeps the same layout, but the left panel now lists work instead of people:

The full Map screen in job view: the job list down the left and a selected job's popup open on the map

Map → job view, full view

The job list

The list shows the jobs for the selected day with their code, client, site address, and status.

The All Jobs list showing job code, client name, address, and status for each job

Map → job list

Opening a job

Selecting a job centres the map on it and opens its details.

A job popup showing job type, address, time window, assigned worker, and status

Map → job popup on the map

The popup shows the job type, site address, scheduled time window, the assigned worker, and the current status. Because the map is now centred on that job, the other work around it is visible too — so you can see what else is in the same area and assign it from there.

Filtering the list

Choosing a status filter narrows both the list and the map to just that work.

The Dispatched filter selected, narrowing the list to a single dispatched job

Map → job list with a status filter applied

Selecting any job in a filtered list behaves the same way — the map centres on it and shows what’s nearby.

Creating work from the map

The Add button in the top-right creates a Job, Appointment, or Audit without leaving the Map, so you can act on a gap as soon as you spot one.